Frequently Asked Questions
Everything you need to know about your OVO experience.
What is the standard shipping timeframe?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping durations vary based on the destination and customs processing.
What is your return and exchange policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that certain exclusive drops and collaboration items are final sale.
How do I know which size to order?
Each product page features a detailed size guide. Most OVO apparel follows a standard athletic fit, but we recommend checking specific measurements for hoodies and outerwear as they may vary by collection.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations. Please review your cart carefully before checkout.
Are your products authentic?
All products sold on the official October's Very Own website are 100% authentic. We do not guarantee the authenticity of items purchased from third-party resellers or unauthorized websites.